skip to main content

Privacy Policy

At Big Fridge we are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information, how we use it and how we keep it secure.

By using our website or submitting information to us, you are accepting the practices described in this privacy policy. If you do not agree with the terms set out in this policy, please do not submit personal information to us.

What does this apply to?

This policy applies to personal information that we collect from or about our customers, consumers and other stakeholders.

Personal Data We Collect

We collect data to operate effectively and provide you with the best possible service when purchasing our products. Some of this data you provide to us directly, such as when you when you submit an enquiry on our website or if you contact us via phone or email. We may also collect data at events, meetings, conferences or via our website account registration.

Please note that we may combine the data that we collect through multiple channels to build a more complete profile.

We strive to limit the amount of personal data that we collect and store that which is reasonable necessary to complete our operational duties.

We will store your personal information for as long as your account is active or as needed to provide you with the requested goods and services.

The Type of Information We Collect

The personal information that we collect may include your name, company, email address and products of interest.

We will also collect account information submitted via the account registration on our website. This data will only be used if you require assistance with your online account.

We will store data that you have voluntarily shared with us in regards to your experience of using our products and services. This may be verbally communicated or submitted by email or via our online platforms. Examples may include testimonials, suggestions, feedback questionnaires, focus groups, social media comments and case study information.

Account information will only be collected to allow us to process orders. This will be kept securely in our accounting system and will not be shared externally.

How We Use Data

We will only use it to administer your account in order to supply products and services that you request from us. We will never share your personal data with a third party.

By agreeing to our privacy terms we can look up the progress of your projects or orders and provide you with an effective service.

We may collect and use your personal information to encourage to you engage with our products and services. If you have double-opted in to our mailing list, we may contact you on occasion to inform you about our products, projects and associated industry news and events. We will not pass your personal information on to a third party and if you wish to opt-out of our mailing list, you can do so at any time by clicking 'unsubscribe'.

How to Access & Control your Personal Data

If you would like to access or update your personal data, please contact us at:

Please note that if you chose to remove or not submit personal data when requested we may not be able to process your order or provide you with information on promotional activities.

Policy Updates

We reserve the right to make amendments and updates to this policy at any point. Any changes will be posted in this policy and notified via our website. We encourage that you regularly review this policy to make sure you are aware of any such changes.

If you have any further queries about this policy, please get in touch with our marketing team on

Want to rent one of our refrigerated trailers?
Make an Enquiry Get a Quick Quote

Sizes and Details

Our fridges run at +4 ° C to -22 ° C. See more fridge sizes and details.

Short or Long Term Hire

Our trailers are available to short or long term hire. Read more about Big Fridge.

Get a Quote

Tell us some details and we'll give you a quick quote.

Join Us on Facebook

Latest Tweets

I just wanted to send on thanks for Saturday. The fridge was one of the best decisions we made. It made life so much easier on the day. And the team who delivered / collected were nothing short of friendly and professional. Thank you for helping to organise it for us, it was very straight forward.
Victoria and David

I have used Big Fridge for my catering events for several years now. I am very happy with the service and would recommend their mobile fridges to any caterer as a great way to keep food and drink at the right temperature
Sarah Hardy, Caterer

On donating a Big Fridge Unit for The Country Ball event "Thank you so much. Your support is greatly appreciated."
Nicky Alton, Organiser, The Country Ball in aid of Martin House Children's Hospice

Having used you in the past, it is very pleasing that you still remain very competitive as far as the hire rates are concerned. Recently, as a matter of urgency at one of our NHS customer's sites; the short period of time taken from us making our initial enquiry to the time the unit arrived at site, in addition to the temporary measures that we ourselves were able to take meant that food which it was initially thought would be lost was actually saved. Once again many thanks to you and all of your team and keep up the good work.
Bernard Lawrenson, Business Development & Admin Manager, Polar Refrigeration

I cannot recommend Big Fridge enough. As a business owner it is a great feeling to know we have found another company we can totally rely on for such an important aspect of events.
Mat Foster, Creative Director, Glacial Art Ice Sculpture

I'd like to take this time to write a great big thank you for your help during the York Ice sculpture festival. With a million problems going on around me, it felt fantastic to know that our freezer logistics were being taken care of. On the actual weekend of the event, the freezer trailer turned up on time with a smiling face. Use of the freezer was simple and exactly what we needed and exactly as it was described to us over the phone.
Mat Foster, Creative Director, Glacial Art Ice Sculpture

Big Fridge have provided us with refrigerated vehicles and outdoor freezers for various projects that we have completed. They have always provided excellent customer service and reliability and they make it very easy for us as they will liaise with the local council to organise the necessary permits and licences required for some of the more difficult high street locations where permission is needed for refrigerated vehicle access and parking, often for for several units at the same time. We will continue to use Big Fridge and would recommend them to any company or organisation looking to use refrigerated vehicles and outdoor freezers.
Robert Anscombe, Contracts Manager, Elite Air Services

We hired Big Fridge whilst the floor of our walk in refrigerator was being re-laid. The fridge was perfect for our needs and the delivery team made sure to place it the best position for us and ensured we were wired up and working before they left. All of the team at Big Fridge were helpful, professional and friendly and I would definitely recommend them.
Cheryl Robinson, Operations Director, Rose & Crown Romaldkirk

Big Fridge Ltd provide IAC with nationwide coverage and a prompt service at a competitive cost and are always helpful and efficient in supplying their services.
Vince Mann, Operations Director, IAC Service Group Ltd

IAC Service Group Ltd have employed the services of Big Fridge Ltd for a number of years to provide temporary refrigeration whilst repairing and maintaining cold rooms for our clients including Holiday Inn, Crowne Plaza and Best Western Hotels.
Vince Mann, Operations Director, IAC Service Group Ltd

I used Big Fridge for the first time after finding them on the internet. They were able to meet all my requirements at very short notice and were extremely helpful. Since then we have been able provide a more comprehensive service to our clients.
Upnorth Group, Lara Spanton, Senior Service Controller

Big Fridge were a life saver for us! Our cafe opened in May 2012 before we had time to fit a fridge or freezer. Big Fridge provided two mobile units in an amazingly short period of time which we used for a number of weeks. A fantastic service would highly recommend Big Fridge and will no doubt be using them again in the future.
Lowther Castle and Gardens Trust

My clients have found these trailers a great alternative to hiring several fridges and freezers for Marquee and Outdoor events, the storage facility they provide is much better and offers improved temperature control and does not occupy space in the limited kitchen area normally provided. The service provided is first class.
Ian MacLennan, Plate Hire and Clean

Big Fridge offer fantastic service, they are wonderful to deal with and the fridges are so convenient.
Carolyn Easterby, Simply Delicious

We have used Big Fridge on several occasions and have always been extremely happy with the units and particularly the service. It's vital for us that, when we are catering for a major film production, Big Fridge have the ability to be flexible according to our clients' and therefore our own changing needs. First Class!
Michael Gilbert, Red Chutney Ltd

Just a letter of thanks, for providing such a quick solution together with an immediate delivery & collection of portable cold storage systems for our project in Edinburgh. It really was good to deal with someone so helpful and flexible, who doesn't charge the earth for going that extra mile.
Glen Collins, Contract Manager, Denman Group

We operate a mobile catering business attending venues all over the UK including agricultural shows, motor sports etc. The Big Fridge company came to our attention last year and we hired their freezer trailers for various events. We cannot fault them on service and customer care, we will not hesitate to use their services again.
Stewart and Janet Bowes, Roseberry Catering

I've worked with Big Fridge on several occasions to enable my clients to operate normally whilst we carried out scheduled work on their refrigeration equipment. The fridges work well, the service provided takes the pressure off us and our clients.
Steve Dixon, Allied Refrigeration

My freezer broke down and I was informed it would take two weeks to get the part to fix it. I phoned Big Fridge and the next day they were set up with their refrigeration equipment and ready to go, saving me from losing a lot of frozen food.
A Dawson, Moto Hospitality

I have used Big Fridge on three occasions, both of which were emergencies as our walk in coldroom had broken down. Big Fridge delivered a mobile refrigeration unit to our premises within two hours. A professional, cost effective and efficient service was provided, I would not hesitate in recommending Big Fridge.
Kevin Hudson, Catering Manager, Cummins Engine Company

Great service, great fridges, great people. Need I say more?
Peter McLaren, Farm Shop, Ballencrieff

Thanks for your help in our hour of need! The professionalism from your company was very much appreciated, especially by our chef! Without your help we would have lost a lot of food stock. Please pass on our thanks to all who assisted us.
Tracey Campbell, Aston Hotel